Refund Policy
Our cancellation and refund rules, written plainly so you know where you stand before you book.
In short: cancel 30 days or more before your tour for a full refund. Cancel 15 to 29 days before for a 50% refund. Cancel less than 15 days before and no refund is given.
1. Cancellation by you
The refund depends on how many days remain between the date you send your cancellation request and the first day of your tour (the departure or check-in date mentioned in your booking confirmation).
| When you cancel | Refund |
|---|---|
| 30 days or more before the tour start date | 100% Full refund |
| 15 to 29 days before the tour start date | 50% Half refund |
| Less than 15 days before the tour start date, or no-show | 0% No refund |
2. How to cancel
Send your cancellation request in writing by WhatsApp to +91 95466 30814 or by email to contact@zomatrails.com. Include your name, the phone number used for booking and your tour dates. The cancellation date is the date and time we receive your message.
3. How refunds are paid
- Refunds are paid to the same account or payment method used for booking, unless we agree otherwise in writing.
- We process approved refunds within 7 to 10 working days of confirming your cancellation. Your bank or payment provider may take additional time to show the amount.
- The percentage above applies to the amount you have paid to Zoma Trails for the tour. Any charges deducted by a payment gateway or bank, if applicable, are shown to you before the refund is made.
4. Cancellation or changes by Zoma Trails
If we have to cancel your tour (for example because of safety concerns, severe weather, landslides, road closures or government orders), we will offer you the choice of a full refund of the amount paid for the cancelled services, or a reschedule to another date at no extra planning charge. Any difference in cost of a new date or package will be explained to you before you confirm.
5. Changes of dates
Requests to move your tour to a different date are treated as a cancellation and a new booking, and the timeline above applies to the original date. We will always try to help, but availability of hotels and transport at the new date is not guaranteed.
6. Things we cannot refund
- Services you choose not to use after the tour has started, such as skipped days, meals, activities or hotel nights.
- Costs caused by events outside our control during the tour, such as weather, road blockages or strikes. We will help you rearrange where we can.
- Payments made directly by you to third parties, such as flights, trains or entry tickets booked outside Zoma Trails.
7. Questions
If you are unsure whether your situation is covered, message us before you cancel. Contact: contact@zomatrails.com or WhatsApp +91 95466 30814.
Last updated: October 18, 2026